Refund and Return Policy
1. Introduction
At Tumso Laadpaaltechniekers, we are committed to providing high-quality electric charging stations and installation services. If you are not fully satisfied with your purchase or service, this Refund and Return Policy explains your rights and how you can return products or request a refund.
2. Product Returns
2.1 Eligibility for Returns
You may return an electric charging station or related accessories if:
- The product is defective or damaged upon delivery.
- The product does not match the description provided at the time of purchase.
- The product is returned within 14 days of delivery in its original packaging, unused, and in resaleable condition.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized charging stations.
- Products that have been installed, used, or modified after delivery.
- Clearance or discounted items marked as “Final Sale.”
2.3 Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address or Phone Number] within 14 days of receiving the product to request a return authorization.
- Once approved, package the product securely in its original packaging, including all manuals and accessories.
- Send the product to [Your Return Address] using a trackable shipping method. You are responsible for return shipping costs unless the product is defective or incorrect.
2.4 Refund for Returned Products
Upon receipt and inspection of the returned product, we will process your refund:
- Defective/Damaged Products: A full refund, including original shipping costs, will be issued to your original payment method.
- Change of Mind: A refund will be issued minus any shipping costs, provided the product is returned in its original condition.
Refunds will be processed within 14 days of receiving the returned product.
3. Service Refunds
3.1 Installation Services
- Pre-Cancellation: If you cancel the installation service at least 24 hours before the scheduled appointment, you will receive a full refund.
- Late Cancellation: If you cancel within 24 hours of the appointment, a cancellation fee of 100% may apply.
- Unsatisfactory Installation: If you are not satisfied with the installation service, please contact us within 14 days of completion. We will assess the issue and, if necessary, provide a partial or full refund or arrange a corrective service at no additional cost.
3.2 Maintenance and Repairs
- Service Guarantee: We stand by the quality of our maintenance and repair services. If you experience issues related to the service provided, please notify us within 30 days. We will revisit to correct the issue free of charge or offer a partial refund, depending on the situation.
4. Refund Processing
Refunds will be processed within 14 days of approving the return or cancellation. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
5. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact our customer service team at:
Tumso Laadpaaltechniekers
Jacob Lacopsstraat 29, 9700 Oudenaarde, Belgium
+32471574449
info@laadpaaltechniekers.be
